Weki Fashion Trading – Refund and Return Policy

At Weki Fashion Trading, we strive to ensure that you are completely satisfied with your purchase. If you receive a product that is damaged or defective, we will replace or exchange it. Please read our Refund and Return Policy carefully.

 

1. Return Eligibility

• You may return items if they are damaged when received. Products must be in unused condition with the original packaging intact.
  
  
• No returns will be accepted for products that have been opened or used, unless damaged upon delivery.
  
  

2. Return Process

• To request a return, please contact us within 7 days of receiving your order.
  
  
• Provide a clear photo of the damaged item and proof of delivery.
  
  
• Contact our customer support at +6017-2706087 to initiate the return process.
  
  

3. Shipping Costs

• The customer is responsible for the cost of return shipping. We recommend using a reliable shipping service to return items.
  
  
• We do not cover the original shipping cost if you decide to return a product for any reason other than damage.
  
  

4. Refunds and Replacements

• If the product is deemed damaged upon arrival, we will offer an exchange or send you a replacement.
  
  
• Refunds will be processed once the returned product is inspected. If approved, we will credit the original payment method.
  
  
• Refunds will not include the original shipping fees.
  
  

5. Non-Returnable Items

• Customized items or personalized products are non-returnable unless damaged upon delivery.